You should contact the Head of Compliance In the unlikely event of you having any reason to feel dissatisfied with any aspect of our service.
Please write to: contact@aurahexaa.com; or

Head of Compliance
2nd Floor
21-22 Grosvenor Street
London
W1K 4QJ

If you are classified as an Eligible complainant, and you do not feel that your complaint has been resolved satisfactorily by the Head of Compliance, you are able to refer your complaint to the Financial Ombudsman Service. Who were set up by Parliament to resolve individual complaints between financial businesses and their customers. Any reference to the Financial Ombudsman Service must take place within six months of the final response letter, and you should also note that the Financial Ombudsman Service will not consider a complaint until we have had the opportunity to address the complaint.

The address of the Financial Ombudsman Service is:
The Financial Ombudsman Service
Exchange Tower
London
E14 9SR